SendGrid

Overview

Send branded transactional shipping emails through SendGrid whenever Zippendo events fire. Use Dynamic Templates for full design control — dispatch confirmations, tracking updates, and cancellation notices — all triggered automatically from your shipping workflow.

What gets synced

Unlike metric-based integrations, SendGrid sends actual emails. Each event maps to a Dynamic Template ID you configure. Template data includes customer name, tracking URL, carrier, order number, and all shipment properties from Zippendo.

Supported events

• Shipment Created
• Shipment Dispatched
• Shipment Cancelled
• Tracking Updated

Setup in Zippendo

1. Go to Dashboard → Integrations → SendGrid
2. Click Connect
3. Enter your API Key, From Email, and From Name
4. For each event, set the Dynamic Template ID
5. Save and send a Test email

Setup in SendGrid

1. Go to Settings → API Keys and create a key with Mail Send permission
2. Go to Email API → Dynamic Templates and create a template for each event type
3. Use Handlebars variables in your template — Zippendo sends all event data as dynamic template data
4. Verify your From Email domain in SendGrid (SPF/DKIM)
5. Copy each template's ID (starts with d-) into Zippendo

Template variables

Common variables available in templates:

• customerName, customerEmail
• trackingNumber, trackingUrl
• carrier, orderNumber
• shipmentId, event_type

Requirements

• From email must be from a verified SendGrid sender domain
• One Dynamic Template ID per event type
• Customer email is required