Overview
Get your ops team notified in Slack the moment something shipping-related happens in Zippendo. No polling, no manual checks — events appear in the channel you choose with structured message blocks.
What gets synced
Slack receives a formatted notification for each subscribed event. Messages include shipment details, order info, error context (for failures), and a plain-text fallback for mobile notifications.
Supported events
- Shipment Created
- Shipment Dispatched
- Shipment Cancelled
- Shipment Error — label or dispatch failures
- Order Created / Cancelled
Setup in Zippendo
- Go to Dashboard → Integrations → Slack
- Click Connect
- Paste your Incoming Webhook URL
- Select which events should post to the channel
- Save and send a Test message
Setup in Slack
- Go to api.slack.com/apps and create a new app (or use an existing one)
- Enable Incoming Webhooks
- Add a webhook to your target channel (e.g.
#shipping-alerts) - Copy the webhook URL — it looks like
https://hooks.slack.com/services/T.../B.../xxx - Paste it into Zippendo
Tips
- Create separate webhooks per channel if ops and support need different alerts
- Subscribe to Shipment Error for immediate visibility when labels fail
- The webhook URL is the secret — treat it like a password
